Our Shipping Policy 

Outbound Shipping 

At Retail Thrift Link, we do offer outbound shipping to your doorstep (if applicable). We charge base on regional distance. See below for shipping fees:

  • Brunei - Muara = $2

  • Tutong = $3

  • Belait & Temburong = $3

If an order does not arrive with you in the next 7 days from the date purchased, we will refund your order, please do contact us at +673 716 5048/ 868 2881 via Whatsapp, if this was the case.

Return Shipping 

& Refunds 

We try our best to make your experience, as awesome as possible but if you decide to place a return request, either it doesn't fit or you have changed your mind. You have 7 days to place a return request in order to have a full refund. If the 7 days period has gone by, we, unfortunately, won't accept any return request and you will not be receiving a full refund. ALL ITEMS RETURNED SHOULD BE IN THE SAME CONDITION IN WHICH YOU RECEIVED THEM.

 

To make a return request, email us at return.retailthriftlink@gmail.com or give us a chat via Whatsapp at +673 716 5048/ 868 2881. You will need to tell us your order ID, eligible reasons for the return (picture evidence), original receipt (screenshot), and contact number for an immediate response. 
 

Note that you will be responsible for return shipping costs, at a flat rate of $2 (for all districts). These shipping costs are NON-REFUNDABLE. Once your returned item is received, we will notify you via email and call, that we have received the returned item. In due process, we will check the condition of the returned item, either ACCEPTED or REJECTED we will notify you. If accepted, then you will be eligible for a full refund, whereby you need to provide us your bank details (via Whatsapp or Email) for the refund process to proceed. 

Fixed priced and final sale Clothes are non-returnable and non-refundable. Our customers are very important to us, and we try our best to give our 100% service to them. In the event, that you are less satisfied with our service, please don’t hesitate to contact our Customer Service by emailing us at retailthriftlink@gmail.com or chat with us at +673 868 288/713 2039 via Whatsapp, so that we can assist in resolving the issue.